Tom Tom Opinie

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DrAK

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2015-01-05

*.72.169.*

https://www.dropbox.com/s/hz97hd91dem6ia1/complain.pdf?dl=0 Last year on 17/08 I decided to update my map on one of two TT devices I have. Namely on "TomTom XL, NS: GG2260B01624". I had to go to Italy and because the route to the place I wanted to arrive to led through the Alps and in particular through Splügen Pass, I decided to buy a new map although I had already a quite bad opinion about TomTom and their attitude to the customers (at least their polish branch). I payed ~60€ (239,96zł, see: "../bills") for a new map, after few minutes it was ready to download so I did it. the next day when I started my route I discovered that my TT-device has some problems with leading me from the place I am (Am Meilenstein, Leipzig, DE) to the highway to München. Since I knew the way to that point I did not investigate what was wrong. However next week when I wanted to come back, I discovered that my map does not recognize my home address in Leipzig !! The only location in that quite big city which my new map for 60€ knows is Leipzig Zentrum-Süd !!! I did not understand what actually happened, so I chose "go to the previous destination" and picked up my "home" location which was Am Meilenstein 14, Lepzig DE at that time (now I do not live at this address). How big was my astonishment when my smart device drove me to quite another place in Leipzig !! To the address where something called "Luv Lounge" is located (Humbolt Strasse in Leipzig, see "../pictures/20130902/[email protected]" - the left device is that with the "new" map! ) You can imagine what a big trouble I had to explain my wife which was beside me why that place is on TomTom !!! After a few days I made an experiment and I used two TomTom devices - the one I am writing about and the one of my wife which map was not updated for over a year. You can see "../pictures/" detailed pictures. It turned out that the "new" map for 60€ does not know Görlitz/Zgorzelec border passing surroundings which in that time was very irritating for the A4 highway was closed and one had to travel through surrounding villages which on the ingenious product of TomTom was not present (see ../pictures/20130913/" and "../pictures/20131011")!! Then I understood that the map TomTom sold me was invalid and I demanded the money back. Polish customer service was very unpleasant (mails "../poczta") and insisted on me that I should download a new corrected map. I refused for a quite obvious reason - I had lost trust to the product of TomTom - I could not be sure any more that the new map will be correct. That one day in some other place, it will not show me the empty display. I turned to the polish branch of the European Consumer Center ("http://www.konsument.gov.pl/en/home.html") but after a few months they stated they failed to persuade TomTom to choose a decent and honorable solution. A few weeks ago I had to visit someone in Meschede - a small town not far from Düsseldorf. As one can expect, there does not exist something like that on that damn map !!! No Meschede, no Düsseldorf, no Dortmund !!! On the map which costed 60 euro!! I gave up, I connected my device to the computer, opened the TomTom service, logged in and saw that there is an actualization to my device. I have downloaded it. Successfully as the service claimed. But the newest update still shows only one part of Leipzig and still does not know what is Dortmund or Düsseldorf!! And that is why I claim that Tom Tom are thieves and swindlers with no honour and dignity !!! They sold me a product and took 60 euro for that. It turned out that their product was rubbish, but they refused me giving back money. But the "new" map which they offer instead is also a piece of shit. Just bastards !! [rozwiń/zwiń]

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